Account Opening Centre Consultant - Leeds, United Kingdom - Lloyds Banking Group

Lloyds Banking Group
Lloyds Banking Group
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
End Date

Salary Range

Agile Working Options

Hybrid Working

Job Description Summary

A full time role working 35 hours per week based in Leeds


Job Description:

Key Details


JOB TITLE:
Account Opening Centre Consultant


SALARY:
£23,370

LOCATION(S): Leeds


HOURS:
Full-time


WORKING PATTERN:

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

  • Helping over a million business banking customers with their daytoday needs has never been more important.
  • As an Account Opening Centre Consultant, you'll initially join a 5week induction with our friendly training and development team. You'll learn our processes and gain confidence.
  • We're committed to support you with your development and career progression and have lots of opportunities and next steps following your success within this role.
  • You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. Performing standard administrative data processing tasks & carrying out simple procedural tasks to support management of external client relationships.
  • Receive and screen customers, callers and other sources of communications, answer routine questions, provides information or direct requests elsewhere as appropriate; act on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or obtain information.
  • If people are your thing, then why not join one of our friendly and supportive Account Opening Centre teams and give your career a boost.
About us


Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself.

Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll need

  • In this Telephony Based Role, you'll put your customers first taking ownership of their queries, building rapport quickly and providing the highest level of customer experience.
  • You'll learn to act with skill and diligence treating customers sensitively and professionally caring about helping them in the best way possible.
  • You'll possess good attention to detail also grow the confidence to spot and call out areas we can improve our customers' journey and experiences.
  • And you'll be equally able to resolve queries over the phone or on a PC.
About working for us


Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.


We want our people to feel that they belong and can be their best, regardless of background, identity or culture.


We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes.

  • A generous pension contribution of up to 15%
  • An annual performancerelated bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe.

So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.

We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.


We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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