Outpatients Services Coordinator - London, United Kingdom - Nightingale Hospital

Nightingale Hospital

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Outpatient Services Coordinator:
Job description

Job Title:
Outpatient Services Coordinator

Location:
Nightingale Hospital, 11-19 Lisson Grove, Marylebone, London NW1 6SH

Department:
Outpatient Services Team

Salary:
Up to £28,000 per annum, plus an additional London Allowance of £4,000 per annum added to all permanent posts (pro-rata for part-time roles)

Working hours: 37.5 hours per week

Closing date: 6 February 2023

About us

Nightingale Hospital is the only private mental health hospital in Central London, with over 30 years of experience in delivering specialised, evidence-based treatments in outpatient, day patient and inpatient settings.

Our dedicated team of specialists are committed to the diagnosis and treatment of all types of mental health conditions, including eating disorders and addictions.

Conveniently located, we are a two-minute walk from Marylebone main line and Underground stations, and within a ten-minute walk of Baker Street and Edgware Road Underground stations.

We are owned by the international medical group, Orpea delivering the full spectrum of psychiatric care, and high-quality care home and rehabilitation services across the globe.

About the role:
Outpatient Services Coordinator

The Outpatient Services Team is a key operational department within the hospital, tasked with managing outpatient therapy referrals, managing the patient accounts and appointment booking for 1:1 outpatient therapy.

This includes responsibility for liaison with all stakeholders involved in the referral and treatment pathway process, from an administrative and financial perspective.

This is a patient and client-facing role, therefore, displaying stellar customer service is always imperative. The team works closely with the wider therapy team inclusive of therapists, and administrative staff.

Position in organisation

Reports to the Outpatient Business Manager
Liaison at all levels with Therapy Services, Patient Services, Consultant Psychiatrist and all multidisciplinary team members.

Key tasks/Scope of the role

Main duties
Communication
Quality
Training and development
Health and safety
Account management
Assisting the wider Therapy Services
Clinical Governance
Other

Duties and responsibilities
-
Main duties
1.1 General

To recognise the importance of customer care and present a professional, positive, courteous, and helpful attitude at all times.
The role includes responding, assessing and allocating outpatient therapy referrals and enquiries, alongside the Outpatient Business Manager. This includes triaging and risk assessing referrals as necessary.
You will be the first point of contact for all sessional therapists with issues surrounding referrals, patients or therapy, escalating queries when required.
Continuing to liaise closely with consultant psychiatrists and other referrers regarding referrals for outpatient individual therapy.
Update the referrals database with relevant information.
Rotation of Reception duties for Bell Street, Therapy Centre
Meet with New Consultants/Therapists to explain the Referrals process currently in use.
Be able to bookings from therapists.
Be able to manage patient's treatment finances and any communication related to this.
Be fully competent in using the hospital's computer systems, namely Healthcode, CareSys and the production of reports from these and other industrystandard software packages.
Provide a high standard of documentation and maintain thorough and accurate reporting at all times.
Facilitate the flow of information wherever possible to improve the experience for our patients, their referrers, and their clinical teams.
Registration of all new referrals on the system and ensure that details are accurate and current especially as related to funding.

1.2 Enquiries

Ensure that all enquiries are accurately channelled to the designated team, recorded on the hospital's computer system and dealt with appropriately in a professional manner.
Facilitate the conversion of enquiry into treatment.
Ensure nonviable enquiries are helped with relevant information and advice on free services elsewhere.
Follow up leads from enquiries and document outcomes for future marketing and reference.
Facilitate information flow through to other departments in response to enquiries.

1.3 Bookings

Be responsible for accurately recording on the hospital's computer system all new booking from therapists.
Be responsible for invoicing and collecting payment for all outpatient therapy sessions.
Providing all patients with confirmation of their appointments once received from therapists.
Room resourcing and allocation for 1:1 therapy
Notification of any cancellations and 'did not attend' and subsequent charging of patients for outpatient therapy.

1.4 Insurance