Home Ownership Officer - London, United Kingdom - The Maple Hotel

The Maple Hotel

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a
Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Homes home owners.

If successful the main duties of your role will be:

Proactively manage a variety of RTB and home ownership functions within procedural & legislative deadlines.
Have a thorough knowledge and understanding of RTB / Collection / Service Charge legislation and communicate this clearly and precisely to others in writing, interview and telephone
Build good working relationships with the local Tenant and Residents' Associations. Attend out of hours meetings as required.
Respond to correspondence and complaints, and provide drafts for member's enquiries.
Identify and record details of vulnerable residents, signpost residents for support as required.
Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required.
Take legal action as necessary. Ensure all legal paperwork is completed to a high standard. Attend court hearings (including tribunal & mediation), representing the organisation positively at all times.
Keep up to date with all relevant legislation and good practice issues relating to the role.