Business Sale Advisor - Glasgow, United Kingdom - BT

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Sale Advisor - Inlife & Growth

Job Req ID:19542
Posting Date:20 Jul 2023
Function:BT contact centres
Location:Alexander Bain House, Glasgow, United Kingdom
Salary:23,500.00
The Role

The role holder delivers defined revenue, product volume and quality targets through the acquisition, upsell and retention of UK SME customers. Sales opportunities are initiated as part of an Outbound calling campaign, primarily (but not exclusively) to existing BT customers. The key focus will be on resigning, retaining, cross selling and upselling to that customer base. Quality inlife and out of contract outbound contact will enable greater engagement with our customer base which will enable customer churn reduction and ARPU (Average Revenue per Customer) increase.
Working pattern is Monday to Friday between the hours of 8am & 6pm.

What we are looking for

Ownership of your own performance and development in order to meet targets and continually improve
Have great questioning techniques in order to understand the full extent of every customer's business needs and the opportunities these present for BT and the customer.
Excellent delivery of a level of customer service Provide specific information obtained through your interactions with our customers when requested to support the business in its strategic aims
Proven track record within a sales environment min of 6 months with past 2 years face to face or telephone.
Experienced in using a PC, including word, excel, Microsoft outlook

You'll have the following responsibilities

To achieve all business targets as defined in the relevant Pay Plan whilst ensuring compliance and quality obligations are adhered to.
Achieve all quality measures as defined by the business
Ensure a strong understanding of BT's products and services to be able to effectively retain and acquire customers and ensure that the customer's needs are being appropriately met.
Identify, quickly and accurately, when the customer has a particular issue that will require support from another part of BT, and to transfer that customer in line with defined policy.
Ensure absolute accuracy with order entry and data entry onto the appropriate systems. Ensuring that external and internal customer details and requirements are met at all times.
Primarily the role will be to outbound contact BT's inlife customer base and to retain rewsign and cross sell/upsell across BT SMEs volume portfolio of Lines, Broadband, Mobile and Cloudphone. this will include portfolio selling between BT and EE brands

Wondering what's in it for you?

Being part of the BT family brings a huge number of benefits including the below:
Competitive salary of £23,500.00 plus upto an on target bonus of £7,050.
22 days' annual leave (not including bank holidays)
Discounted employee broadband
Pension scheme programme
Worldclass training and development opportunities
Share option and pension scheme programmes
Flexible benefits to fit around you