Document Solutions Team Leader - Nottingham, United Kingdom - Browne Jacobson

Browne Jacobson

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vacancy details:

Document Solutions Team Leader - (12 Month FTC)
Nottingham
:

Vacancy type

Specialist

Level

Business area

Support

Duration

Temporary

Hours

Full time

Location

Nottingham

Reference number

Duration details

12 month Fixed Term Contract

Job title

Document Solutions Team Leader (12 Month FTC)
Nottingham

Team

Document Solutions

Vacancy owner

Julie Lewis

Job summary
At Browne Jacobson, we've always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve.

With offices in Birmingham, Dublin, Exeter, London, Manchester and Nottingham, we're a UK & I based law firm with an international reach

Our sectors include:

health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics.

We nurture talent at all levels and from every background and celebrate what makes people individuals.

Law needs all voices to reflect the society it serves and we're working towards social mobility, diversity and inclusion in our firm - and our profession.

We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance.

We focus on wellbeing and individuality, so that all our people can thrive.

Why is this role important and how does it fit into the team, department and wider firm?
The Document Solutions team provides a broad range of business-critical services.

The vision for this team is:
"Seamless client service for both external and internal clients; making life easier for internal clients so they can do the same for the external ones."

A hands-on office-based role, the Document Solutions Team Leader will be responsible for consistent operational delivery of the Document Solutions and Records Management functions, which includes, but is not limited to, the following:

Ensure that adequate and appropriate resources are allocated to the services
Ensure that the services consistently meet the requirements of our clients
Implementation and development of the records lifecycle for retention and destruction
Liaise with clients, both operationally and in collecting ongoing service feedback to improve service levels and performance
Work operationally within the team and lead by example
Align the services provided with the firm's strategy and business needs
Lead and implement a 'continuous process improvement' approach within the team to capture and implement areas of improvement that will mitigate risks, improve quality and minimise throughput time
Provide relevant job and system training, and to set and monitor team objectives in line with corporate strategy.

What does the role actually involve?

Managing workloads effectively; monitoring volumes and priorities and liaising with the business where appropriate
Implementing and maintaining service level agreements; creating and reporting metrics around client satisfaction and "valueformoney" of service
Managing and developing the Document Solutions team as a unit and individuals
Evaluating and developing the working practices within the team, in order to improve efficiencies and adopt a 'best practise' approach
Creating and maintaining a development plan for all members of the team in relation to IT, information security and all of the equipment within the function
Ensuring that the individual needs of all members of the team are met to enable them to perform effectively, including any temporary support provided by members of the wider Legal Support Services department
Liaising with other Document Services teams to coordinate and support workload/resource requirements and adopt a consistent approach
Continually promoting the team's services across the firm, ensuring that the service is aligned to business need
Ensuring that all documentation, scanned images, CDs etc. are received, created and disposed of in accordance with established policies, procedures and standards
Rolling out agreed best practice, standard process and correct procedures
Contractually manage new and existing suppliers with regular reviews, performance improvement, cost reduction and continuous improvement
Balance business needs with Records compliance without compromising policies and protocols
Main Business contact for all Records/Documentation queries, processes etc.