Complaints Administrator - Basildon, United Kingdom - Mid and South Essex NHS Foundation Trust

Mid and South Essex NHS Foundation Trust
Mid and South Essex NHS Foundation Trust
Verified Company
Basildon, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

We have an exciting opportunity to join our Governance Team as our Complaints Administrator, to be a team player, providing the team with effective and efficient administrative support, and to assist the department in maintaining its seamless delivery of services.

The primary role is the management of PALS concerns.


Using your administrative skills to provide a high quality, patient focused and comprehensive administrative support service in relation to the Care Group Governance team, specifically providing administrative support for the Care Group's Governance activity across the service including diary management, recording minutes, data entry, maintaining electronic and paper based databases relating to the organisation of the administrative workload of the department.


As part of our Governance Team you will be working and liaising with a multi-disciplinary team including clinicians, managers and other administrative staff in a professional manner in written, verbal and electronic formats.


You will be responsible for communicating with the MSE Care Group's Governance team, escalating issues as they arise through the monitoring process and communicating effectively with a range of people, either in person or on the telephone, promptly demonstrating effective communication skills in a professional and courteous manner to promote a positive image of the team whilst recognising barriers to communication across the Care Group.


You will be expected to provide flexible support to the Care Group Governance team, including the care group Governance and Quality Lead, the Senior Governance and Quality Facilitators and the Governance Facilitators, to support the team with promoting effective guideline management and clinical effectiveness, to accurately pull reports from the Datix system to support departments in achieving the compliance with agreed timescales and to undertake small scale projects or tasks under the direction of the Governance Facilitators.


You will attend meetings and, when required, record minutes, prioritise your own workload and organise own work to meet these priorities and reduce risks to quality, maintain a safe and tidy working environment, be responsible for arranging meetings and acting as liaison point for all parties concerned, this to include arranging venues and necessary IT equipment/support and co-ordinate the preparation and production of meeting paperwork, collating all necessary information and arranging for its distribution.


Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.


From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be.

Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.


We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Are you a administrator able to work on own initiative yet be a team player, then we want to hear from you?
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