Patient Experience Co-ordinator - Huntingdon, United Kingdom - North West Anglia NHS Foundation Trust

North West Anglia NHS Foundation Trust
North West Anglia NHS Foundation Trust
Verified Company
Huntingdon, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Resource Management The post-holder takes an active role in identifying resource issues and maintaining equipment 2.1 To be aware of resource issues in the use of equipment and resources.

2.2 To identify areas of need as required. 2.3 To be responsible for the safe and effective maintenance of equipment relevant to the area of work. Teamwork The post-holder will maintain good working relationships with staff within the Directorate and in other Trust Departments.


3.1 Work flexibly and liaise with Senior Management Team and Divisional Team Administrator to maintain and ensure smooth running of the complaints process, gaining additional skills as required.

3.2 Ensure awareness of current issues within the Directorate and those in other areas of the Trust. Attend meetings when relevant and practical.

3.3 Be aware of workload and pressures within other areas enabling support and encouragement to be given to the team as necessary.

3.4 Communicate in an appropriate manner with staff from the Directorate and other Directorates/Departments across the Trust.

Forward Planning Maintain an accurate and up-to-date spreadsheet of open complaints ensuring thorough investigation and information is available to support the data and reasons for non-compliance.

Ensure reporting information is collated and available in a timely fashion This job description provides an outline of the tasks, responsibilities and outcomes required for the role.

The job holder will undertake any other duties that may be required which are consistent with the grade and responsibility of the post.


All staff have a responsibility to participate in the Trusts MPA (My Performance Appraisal) scheme and to contribute to their own development of any staff that they are responsible for appraising.

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