Customer Service Apprentice - Fareham, United Kingdom - Intec Business Colleges

Intec Business Colleges

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Fareham, United Kingdom

3 weeks ago

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Tom O´Connor

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Description

HENDY GROUP LIMITED

We are looking for talented Customer Service Apprentices to join our Parts department, starting in 19 Mar 2024, reporting to one of our Parts Managers/Supervisors/Team leaders.

What will the apprentice be doing?

You will identify customer needs and build rapport, work at the front desk, process payments and order parts direct from our manufacturers.

This will be done whilst ensuring customer expectations are met while developing, implementing, and maintaining administrative services.

This is a varied role where you will have the opportunity to work with the sales, service, workshop and warehouse teams, giving you a well-rounded understanding of the Parts Advisor role and its impact on the business.

In this role you will:

Be eager to learn and to share knowledge with others, using available resources and your own initiative to develop an understanding of developments in the automotive industry
Be the first point of contact for our customers when working at the front desk, identifying their needs and building good rapport
Learn and understand manufacturer platforms and order parts direct, chasing orders and reporting back to our customers
Work alongside the workshop team to ensure customer vehicles are repaired on time, promoting a positive attitude to create a cohesive team
Demonstrate good communication skills, whether facetoface, on the telephone, in writing or on digital platforms. Using the most appropriate channels to communicate effectively while demonstrating agility and confidence

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard
End Point Assessment
Work based training
Functional Skills (if necessary)

What is the expected career progression after this apprenticeship?

A clear progression path within the Parts department as well as the opportunity to explore other avenues within the Group.

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Annual wage
£10,982.40 a year

Life Insurance;
Bupa Healthcare Cash Plan for you and your family;
Opportunity to join the company pension scheme;

Working week
Monday - Friday, 8.00am - 5.00pm (1 hour lunch break)

Total hours per week: 40 hours a week

Expected duration
17 Months

Desired skills and personal qualities

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Customer Satisfaction Desire

Qualifications

GCSE or equivalent Mathematics & English (Grade 94 (A*C)) desirable
Other Passion for providing 100% (Grade Customer Satisfaction) essential.

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Things to consider
As well as gaining a nationally recognised industry qualification and having the opportunity to take the first steps in your career, the Hendy Group also offer excellent benefits including - Enhanced family leave benefit;

Life Insurance;
Bupa Healthcare Cash Plan for you and your family;
Opportunity to join the company pension scheme;
23 days holiday (plus bank holidays), increasing with length of service;
Discounts on new vehicle, used vehicle, service and parts purchases;
Various perks and discounts with high street and online retailers and services. Full time, on site. No remote working. The reality of working in the parts department isn't a glamourous one and it is often out the back of our sites. However it is a vital component of our business and a role that will truly support an apprentice in studying towards their customer service qualification.

About the employer
Hendy Group is a family-run business with over 80 sites along the South Coast, from Eastbourne to Exeter.

At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

Employer

HENDY GROUP LIMITED

Address

22 Brunel Way
Fareham
PO15 5SD

Contact
Linsay Jones

Job Types:
Full-time, Temp to perm, Apprenticeship

Contract length: 17 months

Salary:
£10,982.40 per year

Benefits: