German Speaking Technical Support Representative - Edinburgh, United Kingdom - Search Consultancy

Search Consultancy
Search Consultancy
Verified Company
Edinburgh, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
German Speaking Product Support Representative - Fully remote working


Search is currently looking for German Speaking Product Support Representative's for a growing global Medical company on a full time permanent basis based in Edinburgh however offering fully remote working.


This role will be a fully remote working role with the odd occasion needing to travel to the Edinburgh office for a meeting only a few times a year.

Monday to Friday - Hours between - 09:30am - 18:00pm

Saturday or Sunday - 8am - 4:30pm - One weekend every 5 weeks

Salary - £25,000 DOE

Start date - 20th March 2023


What you'll be doing:

  • Handling a range of inbound calls from customers on a variety of service and product concerns or enquiries
  • Dealing with technical issues customers are having with the product


  • Administration work

  • Update in house internal systems daily
  • Outbound calls solving or handling customer complaints
  • Accurately reporting and logging any escalated cases
  • Working towards set targets and KPI's
  • Working well individually and as part of a wider team to complete tasks

Essential Criteria:

  • Fluent German speaker, as well as proficient oral and written English


  • Customer Service Experience

  • Call Centre, Telephony, Retail, Hospitality, travel
  • Empathetic approach
  • Patience and calmness
  • Ability to Multitask
  • Strong attention to detail and are able to accurately report customer information
  • Able to problem solve and provide solutions for customers
  • Able to work flexible hours on a rotating schedule including evenings, holidays and weekend.
What's in it for you?

  • An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation
  • You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to customers life
  • Opportunity to carve out a longterm career
  • Access to outstanding training and development programmes
  • Attractive benefits including performancebased bonus, medical insurance, private pension, accident, and life insurance, team events etc.
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