Customer Service Team Manager - Merseyside, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Merseyside, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is your opportunity to work for a globally recognised brand. Over the past decade the brand has evolved in to one of the leaders in e-commerce

Client Details
For more than 30 years, your new company offers innovative services. The company has a very loyal customer base and sells products through multiple channels

Description
This is an exciting opportunity to join a thriving, busy team.

Whilst leading your team, responsibilities will include:

Day to day management, performance reviews, training, and inspiring advisors to provide an excellent service on every call
121's, Recruitment and management of any interventions required
Be responsible for development of your team and supporting your advisors to reach their potential
Provide a firstclass customer contact through customer journey
Resolving escalated queries
Coaching, developing, and motivating your team (approx. 8 advisors)
Delivering and maintaining both individual and team targets

Profile

Previous management experience working in a fastpaced environment (Ideally in a customer contact centre)
Excellent management experience
Strong understanding on various coaching and mentoring techniques
A passion for delivering first class customer service
Flexibility in hours of work/shift patterns
IT Savvy with good MS Office and keyboard skills
Excellent verbal and written communication skills

Job Offer
- £28,000 Salary package