Service Advisor - Eastleigh, United Kingdom - Pybus Recruitment

Pybus Recruitment
Pybus Recruitment
Verified Company
Eastleigh, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Service Advisor - Prestigious Car Brand

Location:
Chandlers Ford, Southampton, SO53 3DH

Salary:
Up to £26,000 (depending on experience) + bonus - OTE £32,000
Full Time and Permanent - role will involve working Saturdays on a rota Basis

Our client is an automotive retailer representing prestigious car Brands, they have a total of 30

businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and

Hampshire.

Established since 1931, they are a successful and progressive third generation family owned

business.

They are now actively looking to recruit for a Service Advisor for their premium and

luxury car dealership in Chandlers Ford, Southampton.


The role of the Service Advisor is to:

  • Provide our clients customers with a warm, inviting and streamlined experience. Service
Advisors will be required to build strong and trusting relationships whilst delivering

outstanding levels of efficiency and communication.

  • Be a knowledgeable and supportive point of contact for customers requiring servicing or
repair to their vehicles.

  • Successfully manage the flow of information between the workshop, the rest of the
business and the customer to guarantee a highly satisfactory customer experience and

to meet our clients brand standards.

***
KEY RESPONSIBILITIES

  • Provide exceptional levels of customer service and ownership throughout the customer's
experience.

  • Ensure a close relationship with the workshop to guarantee a high standard of
communication for the customer.

  • Contribute to the achievement of productivity and customer satisfaction targets by
meeting and exceeding individual KPI targets.

  • Handle customer enquiries and queries promptly and efficiently to create and maintain
customer loyalty and retention.

  • Confidently establish an understanding agreement with the customer of the work to be
carried out.

  • Accurately maintain the service department loading system in line with workshop
capacity.

  • Manage the handover and administration and explain the work carried out on vehicle
ensuring customers full understanding and authorisation.

  • Understand and adhere to manufacturer service requirements.
  • Maintain safe working practices and abide high standards of the business.
  • Take on additional responsibilities as required by the business.

Skills & Requirements

Essential

  • Full UK driving licence.
  • Organised.
  • Smart appearance.
  • Confident.
  • Ability to excel in a teambased environment and achieve common goals.
  • Previous experience as a Service Advisor in the Automotive sector

Benefits:


  • 25 days holiday + bank holidays
  • Bonus / Commission
  • Pension Scheme
  • Free Eye Tests
  • Childcare Vouchers
  • Referral Scheme
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