Customer Service Advisor - Burnley, United Kingdom - Tailor Made LTD

Tailor Made LTD

Verified Company

Burnley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer Service Advisor

Salary:
£24,960 plus up to £300 per quarter bonus

Monday to Friday 8.30pm-5.00pm with opportunity to work on a Hybrid basis after a successful probation

The role:

To deliver an exceptional post sales customer experience
Proactively anticipating and resolving any issues including communicating with suppliers, providing timely updates, resolutions and managing orders
Awaiting stock and ensuring the customer is kept informed of stock and updating them of their orders regularly
Processing all complaints, claims and return requests promptly in line with company policies and procedures
Resolving customer complaints through to resolution to ensure customer satisfaction
Provide a polite and professional response to online reviews, acknowledging the concerns raised and confirming a resolution
Flexibility of work, undertaking any other duties when required to do so
Efficiently liaising with other departments within the business to assist customers with any queries they may have.
Have previously worked within Customer Service/Contact Centre, although this is not essential.
Be an allround excellent communicator, both verbal and written
IT literate, good knowledge of Microsoft packages
Proactive, organised, and efficient
Be hardworking, dedicated, and eager to succeed
If this role is of interest, please contact Charlotte Sinar

By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.

Job Types:
Full-time, Permanent

Salary:
£24,960.00 per year

Schedule: