Planned Care Assistant - Birmingham, United Kingdom - Hall Green Health

Hall Green Health
Hall Green Health
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
The post-holder will - Take responsibility for planned care activities - Work effectively as a team member - Complete a variety of recall duties and cover those of other team members - Undertake general administrative duties as required including collating and distributing information; writing and sending letters, text messages and emails;

  • Provide regular status updates to the Planned Care Team Leader
  • Action the priorities set by the Planned Care Team Leader
  • Escalate any conflicts within the Team to the Planned Care Team Leader
  • Abide by the principles of equality, diversity and inclusion at all times Staff
  • Ensure work is completed to the standards required by the Practice, in accordance with relevant protocols and SOPs
  • Complete training programmes created by the Team Leader and aim to continually develop your skills
  • Participate in regular 1:1s and appraisals with Team members
  • Participate in regular team meetings, which act as a central point of communication, a place to air the thoughts of team members and discuss changes and improvements
  • Ensure issues are appropriately escalated to the Team Leader
  • Help support the training of new staff, as organised by the Team Leader Administration
  • Support the induction process for new staff
  • Complete health and safety assessments as appropriate, in partnership with the Team Leader
  • Ensure the postholders compulsory training is up to date
  • Complete the relevant End of Day submissions Quality
  • Ensure that all work produced by the postholder, is of the highest quality
  • Take accountability for the postholders actions
  • Always look to improve the quality of work within the Team and contribute towards the culture of improvement within the department
  • Contribute the Team Leaders investigation of any patient complaints that involve the team, prioritising the outcomes and learning points
  • Attempt to mitigate risks appropriately and escalate these areas to the Team Leader, ensuring oversight IT
  • Have a working knowledge of all software used by the Team and those relevant for the Practice
  • Maintain a high level of computer literacy
  • Escalate technical issues appropriately Communication
  • Communicate effectively and professionally using good written, verbal, email and telephone skills
  • Regularly communication with patients via text message, telephone call and letter, always maintaining a professional tone and manner
  • Adjust communication appropriately, depending on audience
  • Prepare letters of a sensitive and confidential nature
  • Communicate basic, complex and sensitive information
  • Present information at meetings, as necessary
  • Ensure that the principles of patient confidentiality are always adhered to Duties may vary from time to time to suit the needs of the Partnership, or in order to conform to any newNHS working practices or contracts. Therefore new areas of responsibility may arise At no time should the post holder undertake any action which may be detrimental to the Partnership or contravene any NHS or legal regulations
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