Customer Service Finance Advisor - St Albans, United Kingdom - Red Door Recruitment
Description
St Albans
Up to £24k
Monday to Friday 9-5.30
A friendly and professional Financial Services company based in St Albans are looking for a Customer Service Advisor to join a friendly and welcoming team.
You will be based within a modern office centrally located and in easy reach of the town centre.
The company offer excellent opportunities for development and progression in the future.
What's in it for you:
-
Salary: up to £24k:
-
Hours: Monday to Friday 9-5.
30:
-
20 days holiday which rises 1 day per year up to 25 days:
- Life Assurance
- Sickness cover
- Excellent training
- Social events
- Friendly and welcoming team
- Career progression
Key Responsibilities for the Customer Service Finance Advisor:
- Providing a first-class service to clients in response to enquiries or instructions by telephone
- Provide an excellent standard of service
- Deal with correspondence to and from clients as necessary
- Process general administration, account amendments and new business inputting
- Work as part of a team, assist colleagues if directed
- Comply with legislative and regulatory requirements, e.g. data protection, money laundering, FCA rules, treating customers fairly
- Deal politely with clients on the telephone and escalate any difficult conversations to the Team Leader as necessary
- Achieve and succeed service standards on call answering and missed calls
For this Customer Service Finance Advisor role the employer is looking for:
- 1-2 years' Customer Service experience
- Experience within Financial Services industry is preferred but not essential
- Minimum qualifications of GCSE standard or equivalent
- Experience of at least 1 year within administration
- Good interpersonal, organisational and communication skills
- Ability to work to tight deadlines in a pressurised and fastmoving environment
- Ability to adapt to change with a flexible approach
- Strong communicational skills and good attention to detail
- Proficient in Microsoft Excel and Word
- Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._
Job Types:
Full-time, Permanent
Salary:
Up to £24,000.00 per year
Benefits:
- Company events
- Company pension
- Life insurance
Schedule:
- Monday to Friday
Work Location:
In person
Reference ID:
JD3519
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