Customer Service Front Office - Gateshead, United Kingdom - Northumbria Police

Northumbria Police

Verified Company

Gateshead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary - Band 5, £24,360 - £25,353 (Increasing to £24,558 - £25,560 from September 2023, following a transitional pay award period)

Location - Gateshead

Hours - Full Time 37 hours, Monday - Friday, 09:00am - 17:00pm

The role

It's our people that make Northumbria Police a truly exciting and inclusive place to work - a place where you can let your skills shine.

Our teams are critical to our success, driven to deliver and always go the extra mile.

Our Communications department play an instrumental role in our relationship with the public and we've got a great opportunity to join them in our Gateshead Front Office.

This is a customer service role with a difference.

Using your experience, training, and judgement you will provide a high quality of service, ensuring the needs of customers are at the heart of what we do and support colleagues in delivering an outstanding police service.

You'll need to be confident, and great at talking to people. This is a role where you'll need to use your communication and relationship building skills efficiently and effectively.

We can guarantee that no two days will be the same and you'll find personal development from helping a variety of people.

This is a fantastic opportunity to see the inner workings of a busy police force - working with various departments and delivering exceptional service.

What will I be doing?

Engaging with members of public through a variety of different ways, whether it be face to face on the station front desk, via the 101telephone line or digitally, to help resolve issues and report incidents
Navigating our internal systems to ensure correct reporting of such events/ incidents
Managing deliveries, including post & stationary etc
Working within our agreed timescales to make sure our service is effective
Supporting other areas of the Force where appropriate
General administrative duties

What do I need?

Excellent communication skills (both written and verbal)
The ability to build good relationships quickly
Strong planning and organisation skills as well as the ability to prioritise key tasks
Computer skills and a quick learner when using new systems
Effective team player, able to support others but also work alone when required
A high level of professionalism and integrity

For further information please see the role profile: Customer Service Front Office

Interviews for this role will be held W/C 13th March 2023

What do we offer?

24 days' leave (increasing to 29 days for 5 years+ service) plus 8 bank holidays
Enhanced Maternity, Shared Parental and Adoption leave
Flexi Time Scheme allowing you to fit your working hours around your individual needs
Fantastic market leading public sector pension scheme
Corporate Travel schemes local rail, bus services and metro
Access to Private Healthcare and Eye Test Vouchers
Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
To take care of your physical and mental wellbeing, we've invested in extensive paid sick leave, trained mental health first aiders onsite, an employee advice service and access to gyms in some stations
Sports & Social Club join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
Cycle to work scheme

Vacancy Contact

Things to note

Vetting level:

Recruitment Vetting (RV) Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.

A job offer will be dependent upon vetting clearance and medical information.