Customer Service Advisor - Dungannon and South Tyrone, United Kingdom - McElroy Resourcing

McElroy Resourcing

Verified Company

Dungannon and South Tyrone, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Customer Service Advisor

Our client, a leading employer who due to increase in orders is looking for a customer service Advisor to join their growing team.

Main Responsibilities:

Making daily calls in accordance with the call diary to generate repeat orders, ensuring all orders are captured, and opportunities are taken to maximise sales and margin through range extensions, own brand etc.
Order processing and liaising with customers/field sales with an order confirmation
Managing order confirmations for online orders placed by customers
Answering incoming calls and taking appropriate as necessary
Handling all customer queries and complaints in a timely and professional manner and ensure all complaints are closed out to the customer's satisfaction
Maintaining effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved
Covering periods of absence in all regions

Essential

Experience of working in an internal sales office, preferably within the FMCG industry
Computer literate with fluent written and spoken English
Excellent communication skills
The ability to work to daily deadlines accurately and efficiently in a demanding environment
Experience with supporting an external field sales team is desirable.
Preference will be given to those with similar experience

What you will receive