Service Advisor - Colchester, United Kingdom - Colin Pybus Recruitment

Colin Pybus Recruitment

Verified Company

Colchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Service Advisor (Car Dealership)

Salary:
On Target Earnings of £35,000

Location:
Colchester, CO4 9TF

Monday to Friday - 8.00am-5.30pm (44 hours) + working alternate Saturdays (paid as overtime)

Would you like to work as part of one of the south-east's most well-respected dealerships? If the answer is yes then we have an exciting opportunity for you as our client is looking for a new Service Advisor to join their growing team.

Our client is investing in their business and they will also invest in you and your career

Job Purpose:

As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction.

Ensuring high standards of quality workmanship and support continuous process improvement.

Job Duties:

To greet all customers cheerfully and attend to their requirements promptly.
To obtain and record full customer/vehicle details and accurate description of work to be carried out.
To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
To inform customers of any delay in completion (Complying with the Company Pledge)
To maintain the Workshop loading system.
To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
To prepare both cash and account invoices.
To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
To deal with customer queries and complaints.
In conjunction with the Service Manager ensuring "Workshop loading" utilises full labour potential.
To ensure that information required for Warranty items is recorded on the Job Card.
To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
To file Job Cards and other documentation.

About You:

Strong Customer Service / Administrative experience.
Motor Trade experience is desirable but not essential
Excellent communication skills
Experience in a selling/customer service environment.
Full driving licence held for a minimum of 6 months and with fewer than 9 penalty points
Evidence of 'Right to Work' in the UK

Please note that the bonus / commission opportunities are excellent in this role and you can earn over £1,000 a month in bonus / commission.

Benefits: