Customer Service Representative - Cumbernauld, United Kingdom - The Beal Group

The Beal Group

Verified Company

Cumbernauld, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're looking for a highly motivated Customer Service Representative to join our fantastic team and deliver a first-class customer experience.

Tony Beal Ltd is a manufacturer of commercial têxtile products for a number of industries, including oil & gas, defence, modular, construction, airmotive, automotive, transportation, leisure, agriculture, engineering & construction.

We are a long-established family run business based near Cumbernauld, just outside of Glasgow.

The role

The main purpose of your role is to provide a support service to our customers and ensure the customer journey goes as smoothly as possible.

Your primary focus is the customer, you will be responsible for managing orders to ensure the correct information is passed onto the Operations Team, and that the customer is always kept up to date.

You will be the main customer contact for any order queries or complaints, and will be expected to respond in a timely, professional manner.

Skills and experience required to be a successful Customer Service Representative:

Outstanding customer service skills
Solid administration skills, ideally with experience of a CRM system
Resilient, positive and detail oriented
Organised, able to multitask and prioritise workload in a faced paced environment
Excellent verbal and written communication skills
Office 365 experience

, office based

Salary:
Competitive - dependant on experience

Schedule:
Monday to Friday (8.30am - 5pm)

Job Types:
Full-time, Permanent

Salary:
From £21,000.00 per year

Benefits: