Wholesale Service Desk Technical Advisor - Snodland, United Kingdom - South East Water

South East Water

Verified Company

Snodland, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Are you passionate about Customer Service?

Do you enjoying helping others and solving problems?

We want to be the water company people want to be supplied by and want to work for.
You'll take up this crucial role to join our Wholesale Service Desk team as a Technical Advisor.

Put simply, we manage the network of pipes, water mains and treatment works that make up our water supply network.

Our team help to solve problems for customers that experience issues with their water supply. This can range from having now water, low pressure, issues with taste or smell and other water supply difficulties.

This role is all about remaining calm, listening well and deciding the best action to take.

If you can't solve it first-hand, you'll liaise with field based technicians who will investigate and do what's necessary to get the customer's water supply running as it should.

You'll work 37 hours over 5 days from 06:00 - 14:30. This will include some weekends and bank holidays.

We run a 5 week shift pattern which you have access to in advance so you can plan around other commitments.

The starting salary is £21,917 which increases to £22,437 following probation. We also pay a 10% shift allowance for these hours. In addition, you can increase you earnings with monthly and quarterly bonuses for hitting your objectives.

This averages around £1800 per annum, which means you can realistically expect on target earnings of £25,800 per annum with the shift allowance and bonuses.

Previous water industry experience isn't essential. You're customer focused, resilient and a good listener. If you're willing to learn, you'll get all of the support you need from our friendly, team-spirited environment.

Training will be held in the office for the first few weeks between 08:30 - 17:00 for the first 3-5 weeks.

Once you've completed your induction, you'll typically only be required in the office 2 days per week for team time.

You'll also find lots of recognition and fun happening here in our busy, collaborative team with the opportunity to join in with our social and wellbeing events.

So this is an excellent opportunity to make a difference to the success of our team.

About South East Water
You may not have considered a career with South East Water before. Here's your chance to make a difference.

We're here to provide today's public water service and create tomorrow's water supply solutions, fairly and responsibly, working with others to help society and the environment to thrive.

We deliver 520 million litres of water through 9,000 miles of pipes every day.

We draw water from more than 250 boreholes, 6 rivers and 6 reservoirs and we have 83 treatment works to ensure the water we supply is of the highest quality.

And, we're investing £433 million into new resources and innovations during

What will you mainly be responsible for delivering?

You'll assess issues with customer water supply to allow work to be prioritised and allocated to the field teams.
You'll schedule the emergency work directly via our field teams when working out of hoursEmergency hours are 5pm to 10pm Monday to Friday and at weekends
You ensure network interruptions are known and shared with the rest of the business and help provide customer updates via the website and telephone.
You'll ensure customer's accounts are updated following each contact with us to ensure comprehensive and accurate records are available.
Once investigations or works has been completed, you'll keep in touch with customers to update them to ensure that a 10/10 service has been provided.
You'll use ensure your knowledge and skills remain up to date by using the tools, resources and information available so that you can continue to provide the best possible service to our customers.

What do you bring to the role?
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Able to train at Snodland Kent initially in standard office hours for a minimum of 3 weeks (dependant on progress)
:

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Able to work from the Snodland office when required (minimum of 2 days a week):

Have adequate internet strength if required to otherwise work at home.
Can communicate positively in an extremely busy working environment.
Can make quick decisions quickly and multitask
Have 4 GCSE passes (or equivalent), including Maths and English.
NVQ Qualification Level 2 or above in Customer Service/Business Administration desirable but not essential.
Confident using different computer systems to perform your role,
You'll bring your strong customer service focus with a determination to resolve customer issues.

What you can expect from us