Customer Service Team Leader - Chorley, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Chorley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Permanent role with hybrid flexibility

Pension scheme + annual holiday allowance

About Our Client:

The client we are working with is a specialist plumbing installation company who manufactures and produces their wholesale products.

The client work cooperatively with specialist contractors in the implementation and installation of plumbing hardware products for a wide range of external construction firms, manual labourers and independent re-sellers.

Core responsibilities will consist of:

Act on Net Promoter Scores and customer feedback, discussing insights with the team and implementing improvement plans.
Supervise department workloads to meet Key Performance Indicators (KPIs) and Service Levels.
Maintain relationships with key stakeholders, both internal and external, to improve the overall customer experience.
Be an effective and inspirational leader, fostering a positive environment for high team performance.
Address customer issues and complaints, seeking resolutions for maximum satisfaction.
Monitor and evaluate team performance, addressing training and performance management issues promptly.
Proactively seek new training initiatives to enhance departmental performance.
Conduct team briefings and meetings as required.
Represent the Customer Services Manager in their absence.

The Successful Applicant:

Given industry knowledge in the plumbing or hardware industry is a must
Previous experience in a team leader or supervisory or team management role
Evident success in guiding a team to meet set targets and objectives
Management experience of numerous team members.
Customer service background, preferably in an office or contact centre setting
Proficient communication skills and the capability to address each customer query effectively
Time management skills in a dynamic call environment
Positive demeanour, adept at collaborative teamwork
Competence in handling challenging situations with calm and confidence.

What's on Offer: