Night Concierge - Glasgow, United Kingdom - CA Ventures

CA Ventures

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting for a Night Community Assistant to join our team and play a key role within our brand-new Novel Student accommodation - Bridle Works.

The Night CA is a position with the primary responsibility of building relationships with current and prospective residents of our Novel Student platform, and ensuring night time safety and security of all our residents.

Reporting into the Night Supervisor, the Night CA will ensure all customer service, health and safety goals for the building are met or exceeded.

The Night CA is a natural people-person who understands the importance of customer service.

CA Ventures provides best-in-class experiences for student residents living in our communities. We do this by putting people first—both our residents and our employees.

We believe in investing in our people through superb training and support, and opportunities for career advancement by growing throughout our portfolio.

Your Mission

Working as part of the Property team you will be committed to ensuring that information regarding residents and the residence are shared amongst all members of the team.
General housekeeping and maintaining the cleanliness and high standards of communal areas
Act as Front of House during the night by welcoming guests, and signing out any parcels received and any shared items that are available for residents to borrow.
Assist with any general resident enquiries regarding the building or local area.
Respond to any calls received from residents via the emergency phone.
Log any calls received on the general office phone for the management team.
Complete an end of shift report for the management team regarding any activities throughout the night that require followup.
Carry out regular patrols of the residence.
Ensure resident policies and procedures are followed.
Monitor residents' and guests' arrival and departure from the site.
Ensure that the health and safety of all users of the building is upheld.
Provide emergency first aid assistance where required.
Report any illegal activities to the police.
Respond to active fire alarms on site to establish whether it is a false alarm and begin emergency evacuation procedures if there is a genuine fire.
Monitor CCTV and download any footage that is necessary for further action to taken by the management team.
Carry out low level maintenance and escalate if support is required.
Monitor the Building Management System throughout the shift to ensure that there is a constant supply of heating and hot water to all residents, report to the maintenance team immediately if there is a fault and arrange an emergency callout.

Your Track Record

Experience working in a reception / front of house corporate environment including site patrols and access control
Previous experience of using communication equipment
Conflict management experience
High level of customer care awareness and commitment to providing excellent customer service
Exceptionally clear communication skills and interpersonal skills
Reliable with excellent timemanagement skills
Good report writing skills
Good handyperson skills
Able to work a variable shift pattern
First Aid training and/or IT literacy would be desirable

Your Style

Passionate to get the job done
True teamplayer eager to help drive the growth of the business
Selfmotivated and continuously demonstrating the ability to adapt, develop and learn
People person who thrives in a fastpaced environment

Our Promise

A company culture driven by pioneerthinking and talent
33 days holiday (Prorated based on hours worked)
Employee Assistance Program, providing counselling, coaching, support and advice on a range of life issues (legal, financial, childcare, eldercare, wellbeing and education issues)
Excellent training and support
Career opportunities and professional development

- £500 Annual Training Allowance (pro-rata)