Accounts Assistant - Bedford, United Kingdom - 1st Choice Staff Recruitment Ltd
Description
Accounts Assistant
9-12 moths FTC
Bedford
£24,000
Monday - Friday 08:30 - 17:00 (Hybrid)
Key responsibilities:
- Timely and accurate processing and allocation of payments from Branch Banking, Online Payments, Head Office to the receivables ledger and assist in the Daily reconciliation of credit/debit card receipts in the bank.
- Thorough and accurate diagnosis of customer and system errors causing exceptions and escalation of identified system, process, and business issues.
- Investigation, timely and accurate processing of customer refunds in line with procedures, bank regulations, ensuring auditable and PCI compliant records are created, in line with service level agreements to maintain a high level of customer satisfaction.
- Thorough investigation of unallocated cash, identifying the root cause and trends, suggesting preventative action, with escalation of process issues to Account Handlers and Reconciliations Supervisor.
- Manage and produce daily/weekly reports.
- Help support and review Standard Operating Procedures and ensure documents are kept up to date.
- Support the whole of the business network with payment and refund exceptions.
- Adhere to procedures and training provided in respect of the role.
- Provide assistance to the business in other areas when exceptional circumstances arise in order to meet the wider business objectives.
- Build relationships with suppliers, customers, and the wider business network in order to improve the receipting process and to resolve specific customer problems efficiently and effectively.
Job Types:
Full-time, Temporary contract
Contract length: 9-12 months
Salary:
Up to £24,000.00 per year
Schedule:
- Monday to Friday
Work Location:
In person
Reference ID:
B18523
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