Care Link Officer - Wakefield, United Kingdom - Wakefield and District Housing Limited

Wakefield and District Housing Limited

Verified Company

Wakefield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location_ Wakefield District

Salary_ £23,151 £25,21
Hours_ 30
Closing Date_ 29 June 202
Notes_ Shift Allowance

An exciting opportunity for someone to join our Care Link Response team at Care Link.

Who we are:

At Care Link we support over 15,000 customers to enjoy independence in their own home through Technology Enabled Care (TEC) services.

-
For carers - it's a chance to have that well deserved break knowing your loved ones are being looked after 24 hours a day.

-
For busy families:

- it's a convenient way to support your loved ones when you can't be there.

-
For you:

- it's a guarantee that you'll get support in an emergency situation.

-
For your loved one:

- it's the peace of mind knowing they have help and support at the touch of a button.

What you'll be doing:

A multi-skilled, varied role, working both in the office environment and in the community, the Care Link Officers primarily respond to emergency calls such as falls, assisting customers using our specialised lifting equipment.

You will also be required to operate a computerised calls handling system, answering and triaging calls from customers.

You will liaise with a range of WDH employees, Wakefield Council or other appropriate agencies to ensure an effective response to alarm calls and undertake clerical and administrative duties where necessary.

We are looking for applicants who have:

qualification at level 2 of the Regulated Qualifications Framework;

- experience of dealing with older or vulnerable people;
- excellent customer service and communication skills;
- ability to work on own initiative dealing with a variety of issues, sometimes in emergency situations; and

For more details on what we're looking for in this role, head to the related documents section and download the Job Description.

For an informal chat about the role or working for WDH please contact Kirsty Jewitt, Care Link Manager on

Find out more on the Care Link website.

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset.

As an employer WDH can offer you a great set of benefits which includes:

25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;

- generous employer pension contribution;
- happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
- a wide range of personal development opportunities;
- a fantastic health and wellbeing package;