Travel Consultant - London, United Kingdom - International SOS

International SOS

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries.

Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO's and governments around the world.

About the role:

The Assistance Travel team provides specialised travel services for deployment of our medical teams on rotational travel; the team support our Assistance Centres globally where our operations teams deal with our members being transported or medically evacuated.

As a Travel Consultant in the team you will offer expert travel guidance in coordinating the most logical cost-effective quotations and ticketing issuance support.

Whilst growing your expertise and knowledge on medical case transportation, you will assist the Group Operations Travel Manager and Regional Travel Managers to facilitate transition on new booking tools and internal organization.

Key responsibilities:

Working to objectives agreed with the Travel Manager your responsibilities will include:

Create and provide the quickest routes and most cost-effective itineraries meeting as close as possible to the initial travel request.
Establish quotations, proposals for several alternatives
Ability to coordinate travel for multi passengers and escorts travelling from different origins/destinations
Ability to reprice and recalculate for exchanges to process reissued tickets
Establish or order plane/train/hotel tickets and reservations
Assist with visa entry requirements advice and forward to our designated partners
Reply to all quotations coming from the Assistance Center for any medical repatriation/evacuation or travel coordinators for rotational/deployment travel
Invoice all tickets issued and responsible for backoffice services, ticket amendments and refunds
Follow the guidelines for the operations of the Assistance Travel Centre as set in the internal policy
Monitor, manage and action Queues in Amadeus
Ensure that bookings are seen through to the end, especially monitoring if any special requests have been confirmed from the airline like oxygen, wheelchairs, extra sheets etc.
Facilitate effective positive teamwork and clear channels of communication both internally and externally
Assist as backup for daytoday work allocations and staffing of the business, report any anomalies to the Group / Regional Travel Manager
Assisting with training of peers / new hires on Travel policies and travel booking tools
Undertaking project work as requested by the Group Travel Operations Manager

About you:

Excellent working knowledge of a GDS system essential, preferably AMADEUS
Typically over 2 years experience in business travel
Fares and Ticketing experience essential, such as IATA Fares certificates 1 & 2 ideally
Good worldwide geography knowledge and very keen attention to detail
Excellent communication skills both written and spoken, additional languages are an advantage
Flexibility, adaptability, capacity to handle a large number of complex travel requests, and to be able to work additional hours in the event of a crisis or major evacuation support required

Benefits:

Structured career development track, with opportunities for progression
22 days annual leave increasing with service, UK Bank Holidays and the option to buy additional annual leave
A day's leave for your birthday
Private health care, dental cover, pension scheme, life insurance, paid volunteering day
Subsidised staff cafeteria and free tea, coffee and fruit
Access to Chiswick Business Park Enjoy Work events

Shifts:

Semi shift work required Mon
Fri 95.30pm or pm, Saturday pm (as rostered)
Saturdays are rostered once per month with one weekday off instead

- this position is fully office based

Flexibility to work from home on Saturdays and late shifts

EUROPE
At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2021.