Receptionist - Wimborne, United Kingdom - CBRE GWS

CBRE GWS

Verified Company

Wimborne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Receptionist

We have a vacancy for a full-time receptionist to join our front of house team, working at our clients fantastic site in Wimborne, Dorset.

Position Scope

Responsible for the delivery of a seamless and integrated service for Front of House, ensuring an efficient, professional, welcoming and exceptional service for all staff and visitors.

Position/Responsibilities

Service Delivery_

Provide an exceptional customer service experience to site residents and their guests, acting as a single point of contact for all enquiries

Ensure visitors are greeted and welcomed courteously and their needs are anticipated at all times

Efficient visitor registration and host notification with the ability to remember peoples names and faces

Issue passes in accordance with the agreed procedures and explain required Health and Safety procedures and emergency evacuation requirements to guests

Ensure Reception desk and overall environment is kept immaculate at all times

Ensure Reception desk absences are managed during the contracted hours

Book taxis, pool cars and other concierge type services as required for visitors & employees

Provide general information on required services available within the local area for visitors

Undertake additional general duties as required to support the wider contract delivery

Compliance Management_

Completion of daily checklist schedule and progress of any outstanding actions

Be fully conversant with all relevant client standard operating procedures

People & Performance Management_

Take pride in personal presentation, adhering to required uniform and appearance standards

Follow the guidelines laid down in the Reception operating procedure file

Embrace and deliver the working together service excellence concept and to operate as part of the 'One Team' culture

Skills/Qualifications

Strong customer service skills and experience of operating within a customer facing role is essential.
Service orientated attitude combined with a flair for proactive problem solving to exceed customers' expectations
Ability to motivate self and others, excellent time management and organizational skills required
Must be able to manage and provide service delivery in a seamless manner
Good level of IT literacy required to operate visitor management and other required software systems.
Strong team player.
Previous experience of operating in a Customer Service environment providing guest and/or Reception services to the highest standard
Ability to multitask essential

Salary:
£24,000.00 per year

Benefits: