Call Centre Operators - Epsom, United Kingdom - Neway International
Description
We are currently seeking dedicated and experiencedCall Centre Operators to join our team in Epsom.
As a Call Centre Operator, you will play a vital role in providing exceptional customer service and handling incoming calls efficiently and professionally.
Job Title:
Call Centre Operator
Rate:
£11.44 per hour
Location:
Epsom (required to be in the office for the first 12 weeks)
Hours: 37.5 hours per week
Shift Patterns:
- Shifts are 8 hours covering the opening hours of 88 Monday to Friday and 91 Saturdays.
- Week of late shift and Saturday shift on a 68 week rotation.
- 9am5pm shift for the first 6 weeks.
Length of Assignment: 12 weeks + (temp to perm opportunity)
Start Date:
Monday 8th April 2024
Experience Required:
- Call handling and customer service experience.
- Consistency in previous roles.
Key Responsibilities:
- Answering incoming calls promptly and professionally.
- Assisting customers with inquiries, requests, and complaints in a courteous manner.
- Providing accurate information and resolving customer issues effectively.
- Logging calls and maintaining detailed records of customer interactions.
- Collaborating with team members to ensure seamless customer service delivery.
- Adhering to company policies and procedures at all times.
- Meeting or exceeding performance targets and quality standards.
Requirements:
- Previous experience in call handling and customer service roles.
- Excellent communication skills and a polite telephone manner.
- Ability to remain calm and focused under pressure.
- Strong problemsolving skills and attention to detail.
- Flexibility to work varying shifts, including evenings and weekends.
- Reliable and punctual with a commitment to providing outstanding service.
- Consistency and reliability in previous work experiences.
Benefits:
- Competitive hourly rate.
- Opportunity for hybrid working arrangement after completion of induction and training.
- Supportive work environment with opportunities for career development.
- Onthejob training and ongoing support provided.
If you are a motivated individual with a passion for customer service and a proven track record of call handling experience, we want to hear from you Join our team and take the first step towards a rewarding career in the call centre industry.
How to Apply:
-
- All applicants must be eligible to live and work in the UK.
Our Privacy Policy can be viewed on our website.
Salary:
From £11.44 per hour
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Weekend availability
Experience:
- call cantre: 1 year (required)
Work Location:
In person
Reference ID:
CC-E
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