Customer Service Advisor - Chester, United Kingdom - Proximo

Proximo

Verified Company

Chester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Here at CVS we place our Customers and People at the heart of everything we do We are passionate about our values and are looking for like-minded people who share the same energy and commitment to provide an outstanding customer service.

Our values are at the HEART of everything we do for our customers:
Honesty

Excellence

Accountability

Respect

Teamwork

We offer a competitive salary, combined with a fantastic benefits package that includes:

25 days holiday + bank holidays
Birthdays Off
Healthcare Cash Plan
Retail Cashback Scheme
Corporate Chester Zoo Membership
Fruit Mondays
Enhanced Maternity & Paternity Leave
Mental Health wellbeing hour
Smart/causal dress code
Service reward scheme
Free tea & coffee facilities onsite
Bike Scheme
Eyecare vouchers
Free Onsite Parking

We have an exciting opportunity for a Customer Service Adviser to join our growing team in Complete Vehicle Support based in Chester.

As an Investors in People GOLD standard employer, we don't just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.

Here at CVS, we are a close-knit team that take pride in our ability to deliver a first-class service to our customers.

To do this we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.

Provide customers and supplier partners with relevant information that is clear and accurate.
Deliver against a set of Key Performance Indicators that will be provided to you by your line manager
Provide a great customer experience that exceeds our business partners expectations, performance and customer satisfaction scoring
Demonstrate ability to work both individually and as part of a team
Computer literate demonstrate use of MS Office training provided for our own bespoke management system
Excellent customer service skills with ability to converse well with all stakeholders
Rapport building skills to be able to speak with our customers and build positive relationships
Cando positive attitude towards customers and team members alike
Selfdriven to continuously improve performance

Job Types:
Full-time, Permanent

Benefits: