Service Scheduler - Bedford, United Kingdom - Vertiv Group Corp

Vertiv Group Corp

Verified Company

Bedford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Summary
Working as part of the regional operations team.

**Duties & Responsibilities

Ensure regional service delivery targets are managed, with focus on optimising the deployment of the regions' team of engineers.
Coordinate with other regional office personnel to ensure standards of service delivery to customers.
Coordinate with other regional service planners when required to provide 'out of region' engineering resources.
Liaise with regional technical management in highlighting performance issues concerning the regions' engineers.
Preparation of service engineer job packages, checking engineers service reports and logging into the company planning system.
Compiling weekly/monthly service reports
General office duties, answering telephone enquiries and redirecting calls.
Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.

**Qualifications & Experience

Previous planning experience, preferably with field engineers.
Experience of working with bespoke planning software, arranging service engineers' calls.
Liaison with parts supply and sales departments.
Telephone skills.
Computer literate. Accuracy and attention to detail.

**Person Specification

Team worker
Cooperative
Conscientious
Good communicator and organiser
Able to cope well under pressure and work with minimum supervision Target driven

The above duties and responsibilities are intended to describe the general nature and requirements of the position, and are not intended to be an exhaustive list.

In order to achieve business objectives, other duties may be included at the discretion of the department manager.