Volunteer Administration Officer - Tetbury, United Kingdom - Forestry Commission

Forestry Commission

Verified Company

Tetbury, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Details:

Reference number:

Salary:

- £23,098 - £23,098

Salary will be pro rata based on 22.5 hours per week. There is flexibility with the days worked.
A Civil Service Pension with an average employer contribution of 27%
Job grade:

Administrative Officer

Pay Band 6B
Contract type:
Permanent
Business area:
FC
Forestry England
Type of role:
Administration / Corporate Support
Human Resources
Operational Delivery
Secretarial
Working pattern:
Flexible working, Parttime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

Westonbirt National Arboretum, Tetbury, Glos., GL8 8QSAbout the job

Job summary:

We're looking for a new Volunteer Administration Officer to help support the smooth running of our day-to-day volunteering activities at Westonbirt, The National Arboretum.

The Arboretum is one of the world's finest tree collections and a nationally important historic landscape.

It is also a major visitor attraction and thriving community, with almost 600,000 visits per year and over 35,000 members.

Our activities are supported by almost 300 passionate volunteers, covering over 20 varied roles.

As our new Volunteer Administration Officer, you will play a pivotal role by undertaking key administrative tasks as well as providing a friendly first-point-of-call for our volunteers.

Working with the Volunteer Coordinator you will help support individual team supervisors to ensure they deliver volunteer activities that meet business needs and provide the highest quality experience for our volunteers.

You will be an excellent administrator with a keen interest in the detail and have exemplary communication skills. You will thrive on forging strong relationships and have the empathy to tackle difficult and sensitive issues respectfully.

The role sits within the Learning and Participation team, which is responsible for the development and delivery of public engagement programmes, including formal education, interpretation, family events and community activities.

From time to time you will also help support other L&P activities.

Job description:

Working principally with the Volunteer Coordinator the post holder will support day-to-day volunteer operations and ensure their ongoing compliance with Forestry England policy and volunteering best practice.

Essential administrative tasks will be delivered on time and to the highest standard for all volunteer activities**:

Processing volunteer hours / mileage expenses / uniform requests in line with agreed policy, including liaison with volunteers to chase up forms and ensure accurate submissions
Support accurate record keeping through the volunteer database (including training) in compliance with data protection legislation; run queries as necessary to support decision making
Support recruitment, induction and ongoing training of volunteers
Arrange / coordinate meetings; make venue bookings, prepare refreshments, write agendas and minutes
Oversee radio banks and use of volunteer computers
Support safety of volunteer activities through completion and implementation of risk assessments

Enabling the day-to-day volunteer experience by:

Supporting the running of our volunteer hub
Monitoring implementation of policies including measures put in place to ensure safe working
Responding to volunteer queries and prepare volunteer communications including the volunteer newsletter
Supporting other staff involved in supervising volunteer teams
Supporting volunteer coffee mornings, celebrations, long service awards and arrange Christmas message
Ordering volunteer welfare supplies for across site

Deputise for the volunteer co-ordinator on occasion and support other members of the L&P team eg. through answering telephone calls, dealing with enquiries and assisting with events.

Person specification:

Essential Criteria:

Experience of supporting volunteers fulfilling multiple roles, preferably within environment / heritage
Demonstrable administrative experience within an office environment
Evidence of providing responsive customer services to people from a wide spectrum of the community
Demonstrable evidence of strong interpersonal communication skills (written and verbal)
A sound working knowledge of technology and its use in delivering administrative tasks; in particular MS teams, Zoom and Microsoft Office packages (Word, Excel, PowerPoint and Outlook)

Desirable Criteria: