Customer Service Advisor and Website Admin Support - Liverpool, United Kingdom - Ioma Clothing Company Limited

Ioma Clothing Company Limited
Ioma Clothing Company Limited
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer Service Advisor and Administrator with Website Experience

Location:
Office and some home working - Speke, Liverpool


Position:
Full Time, Permanent.


Remuneration:
£27k - £30k Plus incentives, bonus.

Laptop and Phone provided.

A fantastic job opportunity has arisen for another ambitious and hard-working individual to join our team. You should be able to provide flexible working between the hours of 8.30 a.m. to 5.30 p.m.

Contracted hours will be 40 hours per week spread across the working week, with most hours worked Monday to Friday however there may be a need to work a few hours in the evenings and over the weekend dependent upon customer needs and activity levels (this would be from home).


Who should apply? Talented and proactive individuals who understand the importance of excellent customer service, accuracy of data input and quick response across the unpredictable ordering patterns of modern website retailing.

You will need bags of empathy, enthusiasm and commitment. If you can't multi-task, don't apply If you don't have any graphics skills or don't like working with video calls such as "Teams" don't apply


Your job role will include the following:
Taking customer calls via phone and website contact forms

Resolving customer queries regarding product, deliveries and returns

Processing online orders and producing supplier purchase orders

Placing draft orders for individuals who require technical support

Monitoring and updating delivery tracking information from suppliers

On-Site assistance to resolve returns issues - as required

On-Site assistance with Embroidery and Branding samples - as required

Loading new product images and specifications

Producing landing pages and promotional material


Experience:

You should have
provable experience of customer service & website administration over the past 1 to 2 years.

An understanding of corporate clothing and uniforms is not essential but would be beneficial.


Please send you resume (CV) with an introductory letter explaining why you feel that you are the right person for this job.


Job Types:
Full-time, Permanent


Salary:
£27,000.00-£30,000.00 per year


Benefits:


  • Casual dress
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

COVID-19 considerations:
We follow current NHS and Government Guidelines and conduct regular risk assessments in accordance with HSE regulations.

Work Location:
Hybrid remote in Liverpool

Application deadline: 15/07/2023


Reference ID:
WUC23_09

Expected start date: 04/09/2023
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