Client Services Coordinator - Watford, United Kingdom - Service Innovation Group

Service Innovation Group
Service Innovation Group
Verified Company
Watford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Predominantly remote working, travel required to London or Watford 2-3 times per month for client and internal meetings

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Client: Based in London

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Reporting to: Retail Client Service Manager
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Benefits: 25 days holiday, plus bank holidays. Additional holidays for length of service. Private Medical and dental plan, an employee assistance program, the option to buy and sell holidays and a well-being allowance

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Remuneration: £30,000 per annum


The role

The Requirements

  • Great organisational skills, a multitasker who is process driven, able to operate in a clear, dynamic, and creative way. An aptitude for problem solving
  • Data management experience, using excel at a medium to high level using formulas, Pivot tables & Vlookups
  • The ability to plan effectively, prioritise and maximise your time
  • Highly effective written & confident verbal communicator with a natural ability to communicate to people at all levels

Role responsibilities

  • Work with Managers providing administration services, data management and feedback
  • Build positive relationships with the clients, attending client meetings and act as a second line of contact when the Account Manager is absent
  • Identify opportunities to help our clients achieve their KPIs and drive effectiveness through understanding best practice and providing suggestions for improvement
  • To develop and maintain administration & reporting systems and procedures liaising with other support departments as required
  • Management and administration of field visit data, UK store lists, fixture lists, checking planograms and surveys using our CRM field data management tool.
  • Complete reporting as required in excel and PowerPoint along with analysis to identify trends and insights
  • Daily, weekly & monthly quality analysis of results to help drive account effectiveness, suggesting improvements and identifying anomalies.
  • Stock management facilitate the distribution of point of sale through communication with key stakeholders
  • Audit and accuracy checks of field data and photos
  • To maintain effective communication links & meeting support with the Client, Field Team, and Account Managers.

Recruitment process

  • The role is available for an immediate start.
  • Recruitment process will include a reporting or presentation task to gauge experience using data and excel and a short competencybased interview.

Why work for SIG?


For over 40 years, Service Innovation Group have provided best in class field marketing solutions for some of the World's biggest brands.

With 500+ employees in the UK and 40,000+ across Europe, we are Europe's number one outsourced people management and consultancy agency.


Supported by the very latest, tailor made, in-house technology, we deliver bespoke field solutions for our clients which include retailer merchandising, sales, POS implementation, audits, data collection, mystery shopping and tech installation.


We are proud to be a carbon neutral business and work closely with carbon neutral Britain to support conservation projects to offset our emissions each year.

We are also proud to be verified and accredited by the Safe Contractor.


Your journey with us begins with great relationships built by our people - that's why our employee partnership average is 7 years, something we are immensely proud of.

At SIG we don't just look after our customers we look after each other.

We understand the need to support each other in a busy workplace, and we do our upmost to support the health and wellbeing of all our employees.

Our people are our business and we put our people first, above all else.

  • We are an equal opportunity employer and value diversity, equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partner status, disability, age, or nationality._

Job Types:
Full-time, Permanent


Salary:
£30,000.00 per year


Benefits:


  • Additional leave
  • Company pension
  • Health & wellbeing programme
  • Life insurance
  • Private dental insurance
  • Private medical insurance
  • Sick pay
  • Work from home

Ability to commute/relocate:

  • Watford: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What are you levels of Excel? (Basic, intermediate or advanced)

Experience:

Microsoft Excel: 1 year (required)

Work Location:
Hybrid remote in Watford
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