Senior Customer Contact Advisor - Reigate, United Kingdom - Reigate & Banstead Borough Council

Reigate & Banstead Borough Council
Reigate & Banstead Borough Council
Verified Company
Reigate, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Job reference

REQ000836

Date posted

19/03/2024

Application closing date

05/04/2024

Location

Town Hall, Reigate

Salary

£ £30879 (pro rata if necessary)

Employment type

Full Time Permanent

Contractual hours

36

Basis

Full time

Job category/type

Customer Services

Blank

Job description


Location of work:
Town Hall


Salary:
£ £30879 (pro rata if necessary)


Basis:
Permanent Full time


About the Role


If you are seeking a career where Customers come first and are passionate for delivering great Customer Service then this is a fantastic opportunity to join a supportive, fun & friendly Team who are full of pride and passion for what they do.

With no sales targets and a Monday to Friday pattern you will be one of the main points of contact within the Team.


About the Person

  • Proven record of motivating & managing a Team.
  • Strong digital skills & experience of using digital & social media in Customer Contact environments an advantage.
  • Handling Customer complaints.
  • Monitoring & quality checking to ensure residents are receiving the best possible service.
  • Be organised and able to plan your time effectively.
  • Confident & clear communication skills including written, verbal and IT skills.
  • Ability to manage changing priorities.
  • Logical and practical approach to problem solving.

Staff Benefits


In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme.

You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and 'Better' leisure centre membership.


Additional Information
Closing date: 5 April 2024


Interview date:
w/c 8 April 2024


Values and Behaviours


Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

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