Systems Operations Senior Administrator - Norwich, United Kingdom - Norfolk Community Health and Care NHS Trust

Norfolk Community Health and Care NHS Trust

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide comprehensive and pro-active secretarial and administrative support ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard.

Contributing to the smooth running of the services within System Ops and Resilience; supporting the System Operations Manager, Head of Service and Service Lead.

To support the delivery of a high quality, safe and compassionate healthcare service. To line manage band 3 admin Assistant(s).

To support the delivery of a high quality, safe and compassionate healthcare service.

To provide daily support to record and update sensitive data for bed numbers, OPEL, delays, discharges and admissions, deferrals and allocated visits.

The post holder will be able to provide an expert view of in operational flow initially within the generalist rehab wards

The post holder will raise concerns, communicate these concerns and escalate to the relevant team or colleague. The post holder will be expected to build working relationships with the senior management team.

This role requires excellent administrative, verbal and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team.

The post holder will be required to communicate formally and informally with a range of internal and external stakeholders, verbally and in writing, and this will require the ability to be able to use a range of communication skills including empathy, persuasion, tact, negotiation and influencing.

Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days.
Opportunity to join the NHS pension scheme.
Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
Free parking at most sites
Supportive positive culture that is Well-Led with regular supervision
Comprehensive in house and external training programmes available
Agile (working from home and/or office) Policy.
NHS discounts and many more
Using a range of software programmes, including SystmOne, Microsoft and Jabber to produce, maintain and distribute documents, including reports, spreadsheets, databases and presentations, which may include regularly dealing with matters of a complex and/or distressing nature.
Understanding of a range of work procedures and practices, some of which are nonroutine, which require a base level of theoretical knowledge. This is normally acquired through formal training or equivalent experience.
Setting up and maintaining comprehensive, confidential records and filing systems, ensuring that all records are kept uptodate and filing is carried out in a timely manner.
Identify and report areas within working processes and procedures that could improve service delivery.

Please see the attached Job Description and Person Specification for a FULL list of main Duties.