Patient Pathway Administrator - Headington, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Headington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Previous applicants need not apply

We are looking to recruit an experienced, organised and motivated Patient Pathway Administrator/Medical Secretary to provide an efficient administrative service to Oral & Maxillofacial Surgery Department within the Specialist Surgery department based at the John Radcliffe Hospital.

The post holder will work directly with the clinical team and we are keen to appoint someone who is enthusiastic and motivated and who can manage the fluctuating demands of the role.

You will have excellent word processing skills and well-developed communication, organisational and time management skills. An ability to prioritise effectively in a busy environment is essential. You will need to be flexible and have the necessary secretarial/administrative experience required for such a post. Previous medical secretary experience would be an advantage.

You will have a good general level of education including GCSE English grade C or equivalent as well as excellent word processing skills.

You will be passionate about our business, creating a culture of continuous improvement, where patient welfare is at the heart of all you do.

Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
Provide a robust administration function that underpins the delivery of a highquality service and maintain effective working relationships with clinical, nursing and administrative staff.
Answer all telephone calls via the NetCall service in a timely manner and action as appropriate.
Maintain patient confidentiality at all times.
Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
On an as and when required basis, use the Trust IT systems (EPR, PACS etc.) to; register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
On an as and when required basis, assist with the processing of new referrals on Choose and Book/E-Referral System (eRS).
To support and contribute to ongoing and future service development projects supporting continuous improvement of the services we provide.
Any other duties at the request of the Team Leader, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.