Customer Service Advisor - Crawley, United Kingdom - Equiniti

Equiniti

Verified Company

Crawley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Management Level

I

Role Summary

This is an ideal role for someone who thrives on working in a busy office environment, and it will provide you with opportunities to learn new skills and the potential to progress with the company.

If you have pensions experience and are able to demonstrate the following skill, experience and behaviours, then this is a great opportunity for you to join Equiniti.

Core Duties/Responsibilities

Liaise with Customers through various channels to ensure we are providing regular and accurate timely updates.
Identifying & escalating any risks to the customer or the business to your line manager with possible solutions to mitigate these risks/issues, including health & safety.
Providing direct or overflow support to the Frontline Team across a range of queries and products as required by the business.
Undertaking quality checking & sampling and be able to give constructive feedback to your peers as required.

The post holder will be required to work 37.5 hours a week and participate in a shift rota between the hours of 8am-6pm Monday - Friday.

Skills, Knowledge & Experience

Experience:

Demonstrable experience of working in a customer service focused environment.
Demonstrable experience of dealing effectively with challenging and concerned customers.
Demonstrable experience of producing information and documents to a high standard of presentation with a high level of accuracy.
Demonstrable experience of working effectively as part of a team.
Demonstrable experience of working in a fast paced office environment.

Skills:

Basic IT skills, with experience of using Microsoft Word, Excel and Outlook.
Effective planning and organisational skills.
Effective numeracy and data analysing skills.

Behaviours:

Ability to demonstrate effective interpersonal skills, develop and sustain relationships with a wide range of individuals and within groups.

Qualifications:

GCSE grade C or above, or equivalent, in Maths and English

Additional requirements

Additional security clearance is required when working on this pension scheme.
UK Nationals only.

In Return

Being a permanent member of the team at EQ you will rewarded by our company benefits, these are just a few of what is on offer:

Comprehensive training with clearly defined career progression opportunities
28 days annual leave + bank holidays
Flexible benefit which you can use to 'purchase' additional benefits which include, private health insurance, travel insurance, gym memberships and many more you can chose from, or get it paid your flexible benefit amount on top of your annual salary
Life assurance x 4 of your annual salary
Opportunity to join a great pension scheme

Staff engagement

Opportunities to receive recognition and rewards.
Great learning support

Equiniti is a leading provider of technology and solutions for complex administration and payments.

Our technology platforms and solutions are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services.

We have 1,700 clients, make £90 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 20% of all pension scheme members in the UK, and provide services which touch 27 million consumers.

We employ 4,000 people in the UK and India and our average length of service of our employees is 10 years.

Equiniti is listed on the main market of the London Stock Exchange.

Equiniti is a rapidly changing, ambitious and dynamic business and we look to employ people who, like us, put the customer at the heart of everything they do.

Over the last 7 years we have made 16 acquisitions to create an exciting organisation which focuses on innovation and technology.