Customer Interaction Specialist-english - North Shields, United Kingdom - Go-To Outsourcing

Go-To Outsourcing
Go-To Outsourcing
Verified Company
North Shields, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

JOB TITLE:
Customer Interaction Specialist - English & Other Specified Language (German)


Pay:
£11.62


Location:
NE29 6EE


MAIN PURPOSE OF JOB


You'll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere.

As well as being comfortable working in a performance-driven contact centre environment with confidence. Ability to be communicate fluently in English language and second language (German), both verbal and written.


CORE RESPONSIBILITIES
- providing professional and efficient customer sales and service in all duties
- first contact resolution of customers and clients queries, requests, orders and complaints
- proactively contact existing and potential customers with the aim of up-selling products
- match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products


COMPETENCIES / DESIRED EXPERIENCE
- previous contact centre experience is ideal
- good proficiency and navigation skills around a pc, excellent keyboard skills
- good telephone manner with a clear speaking voice
- good communication skills and the ability to build rapport with the customer
- ability to work well in a team

flexible to work at all times in the contact centre, including evenings and weekends


MEASUREMENT
- delivery of targeted personal quality and performance scores
- delivery of departmental KPI's and SLA's
- manager observation
- customer feedback (internal/external)
- compliance delivery


Salary:
£11.62 per hour


Ability to commute/relocate:

  • North Shields, NE29 6EE: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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