Application Support Team Leader - Oxford, United Kingdom - System C

System C

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description
We are currently seeking an Application Support Team Lead to join our team in supporting local

authorities in utilising Liquidlogic's market leading Social Services and Case Management software.

This role will be based at the company's attractive offices in a converted manor house in the

countryside on the outskirts of Leeds, Yorkshire.

Duties and Responsibilities

Main Responsibilities:

Overall responsibility for an Application Support team.
Manage the workload of the team to ensure effective use of time.
Line management of an Application Support team.
Prioritise and manage a wide range of live issues.
Work closely with the Liquidlogic Application Support Engineers to resolve problems.
Help analyse the workload of an Application Support team to identify and resolve high volume problems.
Manage customer escalations and ensure high priority calls are dealt with quickly and efficiently.
Interact with other internal departments to help resolve issues.
Have overall ownership of the JIRA customer calls.
Have an overview of staff rota and ensure cover at all times.

Skills and Experience:

This is a role which requires good interpersonal skills, technical understanding, and the ability to

lead a team.

This is together with the skills outlined below:

Strong ability to prioritise and execute tasks.
Team Leadership skills.
Strong Analytical Skills.
In depth knowledge and experience of the Liquidlogic product set.
In depth knowledge and experience of SQL Server.
In depth knowledge and experience of writing SQL / TSQL queries for fixing data issues.
Strong written and verbal communication skills across all disciplines.