Customer Strategy Business Partner - Reigate, United Kingdom - Surrey County Council

Surrey County Council

Verified Company

Reigate, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

Surrey County Council is committed to the development of its workforce and this position has been identified as such a role and is therefore only available to applicants who already work for Surrey County Council. We thank you for your interest in working for the Council and would encourage you to review our current vacancies which are open to all.

This role has a starting salary of £52,047 per annum, based on a 36-hour working week. This is a 10-month secondment opportunity.

We are excited to be hiring a
Customer Strategy Business Partner to join our Customer Strategy team, based at Woodhatch Place, Reigate.

Rewards and Benefits

26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
Option to buy up to 10 days of additional annual leave
An extensive Employee Assistance Programme (EAP) to support health and wellbeing
Up to 5 days of carer's leave per year
Paternity, adoption and dependents leave
A generous local government salary related pension
Lifestyle discounts including gym, travel, shopping and many more
2 paid volunteering days plus 1 team volunteering day per year
Learning and development hub where you can access a wealth of resources

About the Team
Customer Strategy is a new cross-council team focusing on embedding the Customer Promise throughout the organisation.

Our team encourage a customer excellence culture across Surrey County Council, supporting us to achieve the strategic priorities and create a consistent standard of customer service.

We work jointly and collaboratively with customer experts across the council to ensure the successful implementation and ongoing management of the Customer Promise.

At Surrey we put customers at the heart of what we do. We actively engage with our customers and use data to better understand and predict their current and future needs.

This allows us to be proactive and deliver our services in a way that puts our customers first and enhances their experience of dealing with us ensuring no one is left behind.

Our colleagues are customer focussed and deliver on our Customer Promise at all times - Our customer promise - Surrey County Council )

About the Role

Our Customer Strategy Business Partner will work with the Customer Strategy Lead and other Business Partners to take a strategic view of customer service at Surrey County Council.

This role will connect with Directorate leadership teams to support service design and delivery focussed on our customers, embed the Customer Promise across the organisation, and support our colleagues to deliver customer excellence.

As a Business Partner, you will work across the organisation to partner with Directorates and Services delivering improvements in customer excellence by investigating opportunities and needs that align with the overall customer strategy.

This role is varied and provides great opportunity to make a difference to our colleagues and our customers

Duties will include:

Using customer knowledge, best practice and expertise to identify solutions and tools that will enable Services to better deliver for our customers and their future needs
Working with leadership teams and senior managers to embed the Customer Promise within Directorates
Identify and trial new methodologies to drive organisational cultural change
Evolve the Customer Champions group and Customer Promise roll out creating opportunity for shared learning and growth as a customer first organisation
Developing and delivering Customer Strategy plans with the Customer Strategy Lead that will support transformation within customer at SCC
Present regularly to stakeholders, facilitate training sessions and Champions events
Analyse data and present reporting for Directorates based on customer performance metrics

Our Customer Strategy Business Partner will be an advocate of a customer focussed culture by role modelling the Customer Promise Principals and promoting consistent practices across the Council, whilst actively seeking and integrating feedback for ongoing enhancement.

Shortlisting Criteria

Experience of working within customer service
Experience in presenting and facilitation
Knowledge and experience of delivering highprofile customer projects or programmes
Strong interpersonal skills and proven ability to build lasting relationships with a diverse range of stakeholders
Resilience, curiosity, adaptability and creativity
Advanced problem solving and analytical skills
Ability to work in complex and ambiguous environments

Contact us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

The job advert closes at 23:59 on 23/05/2024 with interviews planned for 05/06/2024.

Our Values
**Our values are as important as our abilities and shape who we