Fixed Penalty Notice Assistant - Manchester, United Kingdom - Peel Solutions
Description
We are currently recruiting for an Fixed Penalty Notice Assistant in Manchester.
Pay rate:
PAYE 10.47 Per Hour
Contract duration:
Temporary ongoing
Department:
Specialist Operations
Purpose:
To provide efficient clerical and administrative duties necessary to progress related traffic offences and penalty notices for disorder received in the Central Ticket Office (CTO).
Duties:
- Retrieve accurate information from all forms of Camera Detection Devices and media.
- Accurately view, process and interpret offences and where necessary perform secondary checks.
- Accurately input / import information from original offence onto the appropriate national system e.g. Pentip.
- To update the computer to record all stages in the processing of the Notice of Intended Prosecution, Section 172 Request for Information, Fixed Penalty Notice and conditional offers.
- Assist in the validation of input and accessing of information when required checking Notices and verifying queries with appropriate internal individuals.
- Liaise with Local Authorities, Her Majesty Courts and Tribunal Service (HMCTS), Driver and Vehicle Licensing Agency (DVLA), Crown Prosecution Service (CPS) and various other outside agencies.
- Maintain manual / computer records, record and scan any documents in relation to Fixed Penalty Notices processing and associated filing.
- Collate / print all associated standardised forms produced by computer and pass it for posting.
- Prepare files on receipt of letter of mitigation and other correspondence and process, updating manual and computer records, sending standard first responses in accordance with local and national policy.
- Deal with telephone queries and any visitors to the office.
- Handle cash, cheques, postal orders, driving licences and maintain records accordingly.
- Open internal and external post. Evaluate correspondence and distribute throughout the office as and when required.
- Ability to use various office equipment such as photocopier, scanners, computer etc. Complete general office duties including updating, amending, and retrieving of files.
- Check evidence available for omissions and discrepancies within all notices, make appropriate enquiries and prepare file for further action including court process, and holding bay.
- Research and analyse queries from all CTO customers including the public and undertake a suitable course of action in line with current policies/procedures.
- Attend court when necessary as a witness to confirm your involvement in the process.
- Mentor staff in relation to all administrative processes within CTO, for example downloading camera data/images, processing of images etc.
- To review system exception reports produced by the various computer systems such as, Pentip, PNC, and undertake a suitable course of action in line with the current policies and procedures.
- Oversee the transfer of roadside deposit payments to Her Majesty Courts and Tribunal Service (HMCTS) ensuring integrity of such.
Job Types:
Full-time, Temporary contract
Contract length: 4 months
Salary:
£10.47 per hour
Schedule:
- Monday to Friday
Work Location:
One location
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