Receptionist - Southend-on-Sea, United Kingdom - Primary Care Careers
Description
About the Role:
Scott Park Surgery is looking to recruit a receptionist/audio typist to work 20 hours per week:
The hours are as follows:
Monday 08:00 - 12:00
Tuesday 14:4- 18:45
Wednesday 12:30 - 16:30
Thursday 09:00 - 13:00
Friday 08:00 - 12:00
Holiday rotas:
Time varies
It is essential that applicants are able to work these days/times and be flexible with hours / extra hours to cover when required.
The main responsibilities of the role include:
- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- Previous medical or healthcare receptionist experience is desirable but not essential as full training will be given;
- Excellent communication skills, with a clear and polite telephone manner;
- Able to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confident to work as part of a team and be able to think on your feet, independently;
- Strong IT and administration skills.
About Us:
Scott Park Surgery is a small-sized surgery looking after 2700 patients. We are a friendly team with a supportive group of clinicians and admin staff.
**Disclosure and Barring Service Check
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