Clinical Imaging Booking and Admin Coordinator - Truro, United Kingdom - Royal Cornwall Hospitals Trust

Royal Cornwall Hospitals Trust

Verified Company

Truro, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post holder will need to check patient details against a range of data sets toensure a high level of data quality.

Attention to detail is crucial.
To contribute to the provision of a quality diagnostic appointment service and theeffective delivery of patient care.

Ensure all diagnostic lists are fully utilised and cancelled slots filled effectivelyTo ensure all patients are communicated with effectively and efficientlyReceive, access, co-ordinate and book appointments for patients using knowledge ofclinical specialities to ensure patients are booked into the correct appointment slottogether with any required diagnostic test.

To be fully conversant in the use of the specialised cancer database and the need foraccurate inputting of appropriate informationEnsuring patients are booked according to clinical urgency and RTT chronology.

Ensure validation of RTT patient pathways is undertaken at time of adding to thewaiting list.

Appendix 3 standard job description templateHuman Resources V11 Feb 20143Communicate and escalate any shortfalls in capacity to Booking Office Lead andensure additional capacity is fully utilised and appropriately communicated topatients.

To maintain good communication channel and excellent customer service to patients,clinicians, GP surgeries and colleagues within your team and in other departments.

To take, process and manage telephone calls in accordance with Trust policy and inan appropriate manner using the Netcall telephony system.

Monitor and action both new and f/up waiting lists with appropriate escalation wherenecessary.
To ensure cross cover when required according to the Imaging clerical rota and linemanagement requests.