Casework Area Lead - Lawrence Hill, United Kingdom - Planning Inspectorate

Planning Inspectorate
Planning Inspectorate
Verified Company
Lawrence Hill, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Details:


Reference number:


Salary:

- £33,451 - £35,539
Job grade:


  • Higher Executive Officer
    Contract type:
  • Permanent
    Business area:
  • PINS
  • Operations
    Type of role:
  • Operational Delivery
  • Planning
    Working pattern:
  • Flexible working, Fulltime, Job share, Compressed Hours
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Bristol, South West England, BS1 6PNAbout the job

Job summary:

This is an exciting opportunity to lead a number of teams within the Planning Inspectorate's Operations Directorate.

The Planning Inspectorate prides itself on customer delivery. With Government and customer expectations increasing we are looking for new innovative and dynamic ways to manage our resources. We want to continually build upon and improve our processes to drive performance improvement. We are looking for motivated and forward-thinking individuals to lead teams dealing with our appeal casework.

The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people's lives, the communities where they live and the economy.


We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.

For further information on the Planning Inspectorate, please see the information pack attached.


Job description:


We are looking for an approachable team leader with the skills and experience necessary to inspire, motivate and support individuals and teams.

You will enjoy problem solving and analysing data to ensure performance delivery. You will have experience of an operational delivery environment and working to deliver outcomes against performance targets. You will be supported by friendly and knowledgeable colleagues in the Operations Directorate.


You will lead a number of the case teams, working collaboratively with their managers to help The Inspectorate meet our goals and priorities.

You will ensure flexible and efficient working, managing workloads and performance to the agreed operational performance and quality standards.

You will be an integral part of the Operations Team, championing The Planning Inspectorates core values, helping to build and develop a high-performance culture, and putting our customers at the very heart of our work.

You will be working with a variety of internal and external stakeholders, building effective and long-lasting relationships. You will help to support organisational change activities, communicating to your teams and demonstrating the importance of continuous improvement.

You will foster an inclusive working environment where staff feel supported and developed enabling them to fulfil their potential and contribute to the success of the organisation.


Hybrid working

Person specification:


Essential Criteria

  • Experience of confidently and proactively managing and / or leading a number of people or teams.
  • Experience of mentoring or developing people.
  • Experience of delivering against exacting performance targets in an operational environment.
  • Ability to work under pressure to exacting timescales.
  • The ability to understand, interpret and make informed decisions in relation to complex legislation and processes.
  • Welldeveloped analytical and problemsolving skills.
  • Good communication skills, including the ability to communicate clearly and concisely with all levels of staff and external stakeholders.

Desirable Criteria

  • Knowledge of planning legislation and casework, especially any specialist areas, such as Environmental Planning, Design and Access requirements.
  • Experience of developing and delivering of an operational change project.

Behaviours:

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Making Effective Decisions
  • Managing a Quality Service
  • Leadership

Benefits:


  • Flexible working options, including flexitime, parttime, compressed hours and home working if suitable for the role.
  • A working culture which encourages inclusion and diversity.
  • 25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King's birthday. In addition to the normal bank holidays.
  • Generous family friendly policies.
  • Fast and modern IT kit which utilises Microsoft Office 10 and O365, enabling seamless working from home and collaboration across teams.
For full information see our Benefits information pack.

Things you need to know


Selection process details:


  • This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
    Application

Interview

If you are shortlisted, you will:

  • Be asked to attend an interview to have a more in-depth discussion about your experience and suitability for the role
  • Interviews wi
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