Collections Advisor - Belfast, United Kingdom - Dobson Welch Ltd

Dobson Welch Ltd

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Collections Advisor, Belfast, Salary up to £32K DOE + Bonus

We have an exciting opportunity for a Collections Advisor to join a UK financial services company in the Belfast branch.

You will be responsible for the collection of customer debt in arrears in line with regulatory and company policies ensuring customers are treated fairly.

You will work closely with customers to understand the reason for arrears, ensuring a fair and sustainable solution.

The role:

Work closely with customers, handling both inbound and outbound calls
Establish with the customers reason for arrears, individual circumstances, and their financial situation/ability to pay
Work within Collections Policy and Procedure to identify a fair and appropriate outcome to return the loan back up to date i.e. cure, payment, arrangement, defer etc
Summarise to the customer the agreed arrangement, next steps, and future consequences of none payment
Process immediate and future payments, complete income and expenditure assessments, agree arrangements and refer to the Financial Difficulties/Vulnerable team if necessary
Meet individual and team targets each month

What we're looking for:

Proven track record in consumer collection activities
Knowledge of the consumer credit industry
Excellent communication skills
Ability to communicate with difficult/vulnerable customers
Ability to focus on problem solving/solution orientated with customers
Team player with the ability to build highly effective relationships with colleagues and line manager

Salary:
£28,000.00-£32,000.00 per year

Benefits: