Client Services Advocate - London, United Kingdom - Lockton, Inc.

Lockton, Inc.

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description:

Lockton Re helps businesses understand, mitigate, and capitalize on risk. We're pushing the reinsurance industry forward with smarter solutions that leverage new technologies—delivered by people empowered to do what's right for clients.
We're the reinsurance group of Lockton Companies, the world's largest privatelyheld insurance broker. Fierce independence frees us to deliver an exceptional client service experience, unencumbered by pressure from financial markets, geographical divides or silos, or conflict of interest between organisational goals and our clients' needs.
This is an excellent opportunity to accelerate your career within a dynamic, collaborative and entrepreneurial environment. You will benefit from professional development support, and opportunities to work in a team of diverse skillsets and expertise.
You will join the Client Services team in a varied role handling client queries and delivering excellent client service on a diverse portfolio.
Role Responsibilities:
This is a multidisciplined endto end role incorporating Broker Support, Processing, Treaty, Excess of Loss, Claims and IBA functions.
Covering a variety of classes of business, including treaty reinsurance, binders and facultative reinsurance
Conversing with clients and carriers on a technical level
Working independently, managing priorities and supporting team colleagues to ensure customer satisfaction
Demonstrating and delivering excellent technical knowledge of the Lloyd's and or Company Reinsurance market
Actively building relationships with team, internal and external clients
Identify client's individual requirements and work alongside them to achieve the best possible outcomes
Participate in client and reinsurer meetings as required
Processing
Premium
Pro rata
Broker Support
Risk sign down
Prepare and maintain account statistics
Collate quotation(s) from reinsurer(s) and present to client, in conjunction with the Account Executive
Preparation and issuance of client formal documentation
Provide support in the overall servicing of the client's account and retention of business
Claims
Negotiate claims from initial notice, through to the settlement and closure of claims
Experience to cover complex claims covering all classes of business including XOL reinsurance, binders and facultative reinsurance, reinsurer audit and direct including underwriter rep.
Negotiate claims matters i.e. XPL, exgratia, and nonstandard presentations.
IBA
Monthly review of Aged Debt reports, chasing for due items and arranging settlement of held balances
Preparation and Reconciliation of Client statements and payment
Daily allocation of cash received
Daily monitor of held balances and funding

Qualification:

Ideal / highly preferred
Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
Proven problem solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.
Competence in processing all risks types, proportional, excess of loss premiums and claims
Ability to build and maintain good business relationships with clients, Insurers and Associates.
Demonstrated understanding of management concepts, systems and quality assurance
Desirable, but not essential
IBA

function experience advantageous, but not essential