Contact Centre Agent - Stockport, United Kingdom - Jobs Butler

Jobs Butler

Verified Company

Stockport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Basic salary up to £23,000 with annual earning potentials of over £30,000

Core Skills:

Fantastic telephone manner
Resilient and hardworking
Understand your role within Treating Customers Fairly (TCF)
High level of attention to detail

You may also be able to demonstrate experience with:

Maintaining business logs using a CRM system
Meeting departmental SLAs and targets
Handling expressions of customer dissatisfaction
Maintaining the highest standards as the first point of contact for customers

You will be involved with the following work:

Handling a high volume of calls whilst maintaining a professional image
Engaging with third party introduced customers and handling any customer objections to a satisfactory conclusion
Collecting and clarifying customer information and referring customers onto the relevant department and customer resolution
Receiving inbound calls and making outbound calls to prospective new customers

Perks:

Company pension
Westfield Health.
Quarterly incentives
Free parking
Dressdown Fridays

Pay:
£22,000.00-£23,000.00 per year

Benefits:

Free parking
Onsite parking

Schedule:

Monday to Friday

Supplemental pay types:

Bonus scheme
Commission pay
Performance bonus
Yearly bonus

Education:

A-Level or equivalent (preferred)

Experience:

- customer service: 3 years (preferred)

- sales: 2 years (preferred)

- call centre: 2 years (preferred)

Work Location:
In person