Customer Service Apprentice - Dartford, United Kingdom - starting off

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starting off
Verified Company
Dartford, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Our client is an established but expanding courier business based in London with an additional six offices in the Midlands and Southeast.

They are currently looking for a Customer Service Advisor to join their busy logistics team. They pride themselves on offering a high level of customer service with a positive attitude towards their work.


Driving - There is an opportunity to do some driving in this role (but not a compulsory skill) which would involve learning drivers' routes and covering drivers making daily collections/deliveries.


Job Role:


  • Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
  • Ensuring the delivery of a quality customer experience on each and every communication.
  • Communicating with suppliers to give our customer relevant updates and information.
  • Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
  • Booking on jobs.
  • Assisting customers with the company website.
  • Liaising with drivers.
  • Giving support to the Manager and sales staff as needed.
  • Be proactive under pressure, show initiative in finding solutions for customers.
  • Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.

Skills:


  • Confident communication skills.
  • A strong listener, who can adapt to differing needs.
  • Excellent spelling and grammar.
  • Computer skills.
  • Clean Driving License

Job Types:
Permanent, Apprenticeship


Salary:
£4.81 per hour


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Dartford: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Work Location:
One location
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