Bus Pass Officer - Birmingham, United Kingdom - Birmingham City Council

Birmingham City Council

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers)

Bus Pass Officer

Permanent

Working 36.5 Hours per week

Bus Pass Officer x1 Post

This is an exciting time to join the Children and Young Peoples' Travel Service (CYPTS) as we have recently gone through a service redesign.

CYPTS currently provide 6,000 children and young people for whom without transport provision would not be able to attend education.

There is now the opportunity to join the CYPTS Team and we have a variety of roles available across the service to support the delivery of our statutory duty of providing suitable transport for eligible students, ensuring that their needs are met and promoting independence and sustainable transport.

You will administer and process all transport enquiries, referrals, assessments and requests in line with prescribed procedures, always ensuring accuracy and confidentiality and validation of customer eligibility and entitlement.

You will need to be motivated, enthusiastic, and passionate about being part of a service that provides services for children and young people.

We are looking for someone with the following:

good standard of literacy and numeracy skills

- good communication to enable working with members, service providers and school establishments, SEND and parents to achieve positive outcomes
- experience and understanding of a first class customer service
- good analytical and attention to detail skills
- experience of gathering information from a variety of sources (including large datasets) identifying key issues and providing advice to staff on resolutions
- understanding of the challenges faced by children and young people with special educational need and their families
- experience of providing a service to a diverse range of stakeholders to promote inclusivity and access for all

The role will offer hybrid working with travel across Birmingham

Closing date
Sunday 30th July 2023 at 23.59
Ref: 1388

A Disclosure and Barring Service (DBS) check will be undertaken

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements
, before any employment offer can be confirmed.
Job Description and Person Specification