Contact Centre Agent - Twickenham, United Kingdom - Currie Motors

Currie Motors
Currie Motors
Verified Company
Twickenham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Monday - Friday 9.00am - 6.00pm (1 hour for lunch) & 9am - 1.00pm Saturday mornings (1 in 4)

Basic Salary £20,000 & commission & bonus - OTE 28k+

The Role involves:


Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT's and recalls.

Responding to any questions or queries.

As Booking Centre Consultant your duties will include:

Key Tasks:


  • Ensure that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
  • Handling incoming service related calls, provide advice to customers and / or arranging relevant bookings
  • Making follow up calls after service visit
  • Calling lapsed customers and chasing service reminder bookings

The Person:

Experience in the motor trade advantageous (although we would be keen to see applicants from other industries).

To be successful for this role you will need:

  • Previous experience in Customer Service / Reservations / making bookings advantageous
  • A polite and friendly personality
  • Ability to work well under pressure
  • Excellent telephone manner
  • Computer literate (experience of Kerridge would be advantageous butinhouse training can be given)
  • Exceptional communication skills
  • A strong focus on customer satisfaction
  • Good administration and organisation skills
  • Ability to negotiate and influence situations
  • Basic understanding of how a vehicle works

Benefits:


  • 22 days annual leave increasing on tenure plus 8 days bank holidays
  • Eyecare Vouchers
  • Loyalty & Long Service Awards
  • Life Insurance (after qualifying period)
  • Car Leasing Scheme (after qualifying period)
  • Workplace Pension Scheme
  • Discounts on car purchases / repairs / parts
  • Ongoing training, both inhouse and with the manufacturer

Job Types:
Full-time, Permanent


Salary:
£20,000.00 per year


Benefits:


  • Company pension

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Twickenham: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
More jobs from Currie Motors
See all jobs of Currie Motors