Social Media Customer Service Agent - Nottingham, United Kingdom - Entain

Entain

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Bring your customer-first attitude to Entain as a Social Media Customer Service representative.

The sheer pace and power of the live events and entertainment you'll be part of has to be experienced to be believed.

Play a vital role at the world's largest sports betting and gaming company. You'll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

We're looking for Social Media Customer Service Agents to join our busy team in Nottingham

This role will be working 4 days out of 7 with an extremely flexible Hybrid Working Pattern

We are also open to Part - Time workers and we have night shifts available

What you'll be doing:

You will be speaking to our customers via our social media channels (Facebook & twitter) ensuring first time resolution on their queries giving them a stress free/positive experience
Complete training for product, service and regulatory requirements
Proactively escalate any issues
Maintain Quality & Assurance score that as a minimum meets the department KPI for each period outlined in the annual objectives

What we need from you:

No previous experience is required we are looking for great people with a passion for helping others
Fluent in English written and spoken
Ability to work flexibility over various shift patterns

About The Company:

We're Entain.

Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team.

When we win, we win together.

Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives.

We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.

Our diverse internal networks provide the support for you to express your views and make a positive difference.

Wellbeing at Entain
We want our employees to feel healthy and supported at home and at work.

That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.