Internal Sales/stockperson - Aberdeen, United Kingdom - Ferrier Pumps

Ferrier Pumps

Verified Company

Aberdeen, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

Established in 1981, Ferrier Pumps has grown to become a major force in the world of pumps and associated equipment, providing a wide range of services to an extremely broad and varied client base.

With three offices situated in Scotland; Edinburgh, Glasgow and Aberdeen we have the ability to service a customer base that stretches from the Shetland Isles all the way down to the North of England.

We provide full back up repair and maintenance coverage for the products, equipment and services we supply and install.

We have a wide client base which ranges from Agricultural, Oil & Gas, Marine, Biogas, Brewing & Distilling, Water & Power Leisure, and Food Processing.

RESPONSIBILITIES

Ensure a high standard of service is provided to customers
Providing customers with timely, accurate quotations
Sales order processing includes order picking, processing and logistics fulfilment
Receiving all deliveries and checking the goods received and follow up on any discrepancies
Liaising with suppliers to check on the progress of existing orders and expedite late orders
Provide advice and guidance to customers in the correct selection of products and/or services
Assist in obtaining regular customer feedback
Manage customers complaints in a timely and professional manner
Maximize the product/service offering to existing customers including upselling
Updating customer records in the company's database as required
Maintain a safe site, reporting any accidents or potential risks to management
Maintain all documentation for the purpose of auditing

REQUIREMENTS:

Skills / Attributes:

Excellent written and verbal communication skills
A confident and determined approach with a keen interest in selling
A high degree of selfmotivation and drive the ability to work both independently and as part of a team
Using good judgment and professionalism to build relationships with customers and colleagues
Good time management: the ability to use your time wisely and efficiently
Accountability and honesty in communication with colleagues
Calm and considered approach to working under pressure
Enjoy working in a busy and energetic environment
Excellent computer skills
Able and willing to carry out manual lifting tasks
Excellent planning and organisation skills
Sharing ideas, challenges, and successes with the team